Question 1

What makes Brave Labs different from other development agencies?

Accepted Answer

We're software engineers first, not a marketing agency learning on your dime. With 10+ years of experience building production systems for ASX-listed companies and platforms serving 150M+ users, we bring real engineering expertise to every project. We'll tell you honestly if a project isn't right for you yet, provide fixed-price quotes with no surprises, and deliver solutions you actually own and understand.

Question 2

Who is Brave Labs best suited for?

Accepted Answer

We work with businesses of all sizes - from startups needing their first mobile app to established enterprises automating complex workflows with AI. If you're looking for a technical partner who speaks plain English, delivers on time, and builds systems that actually work, we're a good fit. We serve clients across Australia and internationally from our Gold Coast base.

Question 3

I'm not tech-savvy. Can you still work with me?

Accepted Answer

Absolutely! Many of our clients don't have a technical background. We handle the complex tech side so you can focus on your business goals. Our team will guide you step-by-step, explain everything in plain language, and help you make confident decisions throughout the process.

Question 4

Can you improve or fix my existing app or website?

Accepted Answer

Absolutely. Many clients come to us with existing products that need updates, redesigns, or performance improvements. We can audit your current system, identify issues, and enhance it with new features, better UI/UX, or AI-driven functionality — without starting from scratch.

Question 5

How do you price your projects?

Accepted Answer

We offer two pricing models: Fixed Price (locked-in cost before work begins, ideal for defined scope projects) and Pay As You Go (hourly or weekly rates, perfect for evolving requirements). We provide transparent quotes after a free initial consultation where we audit your needs. No vague estimates, no surprise costs.

Question 6

What's your process for getting started?

Accepted Answer

We start with a free 30-minute consultation to understand your needs and assess if we're the right fit. If it makes sense to proceed, we'll provide a detailed roadmap and fixed-price quote. You'll see progress regularly with iterative demos, and we deliver with full documentation and training so you're never locked in or dependent on us.

Question 7

Do you work with clients outside Australia?

Accepted Answer

Yes. While we're based on the Gold Coast, we work with clients across Australia and internationally. We've built systems for US tech companies, ASX-listed firms, and businesses worldwide. We operate in Australian Eastern Time (AEST/AEDT) and typically respond within 24 hours to all inquiries.

Question 8

How long do projects typically take?

Accepted Answer

It depends on project complexity and scope. Simple projects are faster, while complex applications with multiple integrations take longer. We provide detailed timelines during our initial consultation based on your specific requirements.

Question 9

What happens after my project launches?

Accepted Answer

You receive comprehensive documentation, team training, and complete ownership of your code and systems. We offer flexible ongoing support options for bug fixes, security updates, feature additions, and performance monitoring - but you're never locked in. Our goal is to empower you to succeed independently, not create dependency.

Question 10

What industries do you serve?

Accepted Answer

We've worked across media, technology, e-commerce, and consumer platforms. Our engineering expertise translates across industries - we focus on solving technical challenges regardless of sector. Whether you need AI automations for operations, a SaaS platform for your market, or mobile apps for your customers, we bring the same production-grade quality and honest approach.

Question 11

How do you ensure projects deliver real business value?

Accepted Answer

We start every engagement by understanding your actual business goals, not just technical requirements. For AI projects, we identify highest-impact bottlenecks and provide ROI projections before starting. We're transparent about what technology can and can't do for your business - no hype, no inflated promises. If a solution doesn't make sense for you right now, we'll tell you that honestly.

Question 12

What's your technical experience and expertise?

Accepted Answer

Our team has 10+ years of software engineering experience building scalable production systems. We've worked with ASX-listed media companies, US tech firms, and platforms serving 150M+ active users. We specialise in modern tech stacks: React, Next.js, Node.js for web; Swift, Kotlin, React Native for mobile; and custom AI agents, automations, and integrations for AI solutions.

Question 13

Can you integrate with our existing systems?

Accepted Answer

Absolutely. We work with your current databases, APIs, and business tools - whether that's custom databases, legacy systems, or third-party services. We build solutions that fit seamlessly into your existing tech stack. During our initial consultation, we'll assess your current systems and plan the integration approach.

Question 14

What if we're not sure exactly what we need?

Accepted Answer

That's exactly what our free consultation is for. We'll help you clarify your requirements, identify the best technical approach, and determine if AI, web, or mobile solutions (or a combination) will best serve your goals. We'll map your highest-impact opportunities with clear ROI projections before you commit to building anything.

We believe in transparency

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